// overall status
Degraded performance
At least one component is running with elevated errors.
Last measured 2026-10-26 15:35 UTC
7 of 9 components operational
// system status
Degraded performance.
Measured from our own job runs every five minutes, not typed in by hand. When something breaks, this page says so on its own.
2 active incidents Last measured 2026-10-26 15:35 UTC
// components
Every component, watched.
Each state is derived from the failure rate of that component's own jobs, over a 15-minute and a 60-minute window, and must hold for two readings before it shows here.
Store & catalogue
Reading your products, variants, orders and markets, and writing changes back.
OperationalStorefront & theme
Theme Studio, the GitHub connection behind it, storefront edits and the audits that check them.
OperationalProduct feed
Rendering and pushing your catalogue to Merchant Center, and reading its verdicts back.
OperationalAdvertising
Campaign reporting and the changes the platform makes to your ad accounts.
Degraded performanceTracking & attribution
Collecting click ids and site events, and uploading conversions to the ad platforms.
OperationalCustomer service
Mailbox sync, the agent that drafts and sends replies, and the ticket pages your customers open.
OperationalMarketing Brain
The decision cycle that proposes and dispatches changes across your channels.
Degraded performanceAPI, MCP & webhooks
The published operations, the agent surface and the events we deliver to your systems.
OperationalBackground automation
Everything else that runs on a schedule — billing, reputation, maintenance, recovery.
Operational
// incident history
Public incident history.
Incidents from the last 90 days: the ones our probe opened and closed, and the ones we declared from reports. No postmortem has been published yet.
60 incidents in the last 90 days, 2 open
- Degraded performance2026-10-23 10:36 UTC → ongoing
AI assistant connector crashes after campaign ID error
Customers using the Claude connector may find it stops working mid-session and cannot be reconnected without starting a new conversation.
- Degraded performance2026-10-21 03:16 UTC → 2026-10-21 04:56 UTC
Assistant chat page fails to load
Customers visiting the assistant/chat page see it crash and fail to render entirely.
- Degraded performance2026-10-20 06:36 UTC → ongoing
Loss guard shows incorrect ROAS and conversion data
Some customers may see loss guard alerts triggered by ROAS or conversion figures that don't match what Google Ads reports, and automated budget cuts may not apply correctly.
- Degraded performance2026-10-19 15:16 UTC → 2026-10-19 20:36 UTC
Recap page fails to load on mobile Safari
On the dashboard recap page, some customers using mobile Safari may see a blank or broken page instead of their content.
- Degraded performance2026-10-18 11:24 UTC → 2026-10-18 13:56 UTC
Pulse dashboard shows stale data after switching stores
After switching stores, the Pulse dashboard keeps displaying values from the previously selected store instead of refreshing.
- Degraded performance2026-10-16 10:36 UTC → 2026-10-16 15:36 UTC
Automated changes to ad conversion goal settings
Customers may find their primary and secondary conversion goals switched automatically, causing campaigns to optimize on the wrong conversion data.
- Degraded performance2026-10-16 10:30 UTC → 2026-10-16 11:30 UTC
Background automation
- Degraded performance2026-10-16 10:16 UTC → 2026-10-16 15:16 UTC
Disabled channel actions can still be approved and run
Actions for a channel turned off in Brain settings can still be approved and executed, sending unwanted requests to that channel.
- Degraded performance2026-10-16 06:36 UTC → 2026-10-16 08:36 UTC
Customer service inbox thread fails to open
Opening certain conversation threads in the inbox crashes the page and shows a blank screen instead of the message.
- Degraded performance2026-10-14 12:56 UTC → 2026-10-15 23:36 UTC
Pulse charts appear cluttered over long date ranges
When viewing the Pulse page over a long period with high order volume, charts become dense and difficult to read.
- Degraded performance2026-10-14 12:36 UTC → 2026-10-15 23:36 UTC
Knowledge page crashes and fails to load
The Knowledge page crashes and does not render, leaving users unable to access its content.
- Degraded performance2026-10-12 21:25 UTC → 2026-10-12 21:35 UTC
Tracking & attribution
- Degraded performance2026-10-11 07:55 UTC → 2026-10-11 08:05 UTC
Store & catalogue
- Degraded performance2026-10-11 07:05 UTC → 2026-10-11 07:20 UTC
Store & catalogue
- Degraded performance2026-10-10 14:16 UTC → 2026-10-11 07:36 UTC
Channel settings page fails to load
The channel settings page in customer service crashes and displays nothing, preventing users from viewing or changing channel configuration.
- Degraded performance2026-10-10 10:40 UTC → 2026-10-10 11:40 UTC
Background automation
- Degraded performance2026-10-08 11:50 UTC → 2026-10-08 12:25 UTC
Tracking & attribution
- Degraded performance2026-10-07 07:55 UTC → 2026-10-07 08:10 UTC
Background automation
- Degraded performance2026-10-04 02:30 UTC → 2026-10-04 03:20 UTC
Store & catalogue
- Degraded performance2026-10-03 06:36 UTC → 2026-10-06 04:56 UTC
Pulse dashboard fails to load and shows blank page
The Pulse dashboard fails to render entirely, leaving customers with a blank or broken page they cannot use.
- Degraded performance2026-10-01 01:05 UTC → 2026-10-01 02:05 UTC
Store & catalogue
- Degraded performance2026-09-29 09:56 UTC → 2026-09-30 05:05 UTC
Chat displays raw backend error instead of friendly message
When the chat feature is temporarily unavailable, users see a raw technical error message instead of a clear, friendly notice explaining the outage and when to expect service to return.
- Degraded performance2026-09-28 22:00 UTC → 2026-09-28 22:25 UTC
Product feed
- Degraded performance2026-09-28 20:05 UTC → 2026-09-28 20:20 UTC
Product feed
- Degraded performance2026-09-28 10:55 UTC → 2026-09-28 11:05 UTC
Background automation
- Degraded performance2026-09-27 22:10 UTC → 2026-09-28 00:30 UTC
Product feed
- Degraded performance2026-09-27 21:55 UTC → 2026-09-27 23:30 UTC
Background automation
- Degraded performance2026-09-27 20:25 UTC → 2026-09-28 00:10 UTC
Store & catalogue
- Degraded performance2026-09-27 17:50 UTC → 2026-09-27 18:00 UTC
Background automation
- Degraded performance2026-09-27 17:28 UTC → 2026-09-28 07:28 UTC
Reddit Picker page has incorrect left spacing layout
The spacing between the sidebar menu and the page content on the Reddit Picker page is too narrow, making the layout feel cramped compared to other pages.
- Degraded performance2026-09-27 07:05 UTC → 2026-09-27 08:20 UTC
Advertising
- Degraded performance2026-09-26 21:40 UTC → 2026-09-27 06:40 UTC
Advertising
- Degraded performance2026-09-26 10:05 UTC → 2026-09-26 10:20 UTC
Store & catalogue
- Degraded performance2026-09-26 02:40 UTC → 2026-09-26 04:15 UTC
Background automation
- Degraded performance2026-09-23 15:25 UTC → 2026-09-23 22:55 UTC
Storefront & theme
- Degraded performance2026-09-21 12:25 UTC → 2026-09-21 12:35 UTC
Background automation
- Degraded performance2026-09-21 11:40 UTC → 2026-09-21 12:05 UTC
Background automation
- Degraded performance2026-09-21 08:27 UTC → 2026-09-21 09:42 UTC
Dashboard banner cannot be dismissed and has layout gap
The 'Launch in progress' banner on the main dashboard cannot be closed and displays with an unwanted gap on the left side instead of spanning the full width.
- Degraded performance2026-09-19 07:45 UTC → 2026-09-19 08:45 UTC
Advertising
- Degraded performance2026-09-18 11:30 UTC → 2026-09-18 12:00 UTC
Product feed
- Degraded performance2026-09-18 09:50 UTC → 2026-09-18 10:00 UTC
Product feed
- Degraded performance2026-09-18 09:05 UTC → 2026-09-18 12:40 UTC
Advertising
- Degraded performance2026-09-18 08:45 UTC → 2026-09-18 10:10 UTC
Background automation
- Degraded performance2026-09-18 05:05 UTC → 2026-09-18 05:20 UTC
Background automation
- Degraded performance2026-09-18 02:50 UTC → 2026-09-18 03:00 UTC
Product feed
- Degraded performance2026-09-18 02:27 UTC → 2026-09-18 10:47 UTC
"Open Merchant Center" button leads to a 404 page
Clicking the button to open Merchant Center takes you to a broken page that does not exist instead of your Merchant Center account.
- Degraded performance2026-09-18 02:05 UTC → 2026-09-18 02:20 UTC
Background automation
- Outage2026-09-18 01:10 UTC → 2026-09-18 08:35 UTC
Advertising
- Degraded performance2026-09-18 01:00 UTC → 2026-09-18 01:25 UTC
Product feed
- Degraded performance2026-09-17 18:55 UTC → 2026-09-17 19:05 UTC
Product feed
- Degraded performance2026-09-17 17:50 UTC → 2026-09-17 18:05 UTC
Product feed
- Degraded performance2026-09-17 17:25 UTC → 2026-09-17 17:35 UTC
Product feed
- Degraded performance2026-09-17 17:05 UTC → 2026-09-17 17:15 UTC
Product feed
- Degraded performance2026-09-17 14:25 UTC → 2026-09-17 14:35 UTC
Product feed
- Outage2026-09-17 12:55 UTC → 2026-09-18 01:00 UTC
Advertising
- Degraded performance2026-09-17 12:30 UTC → 2026-09-17 13:15 UTC
Product feed
- Degraded performance2026-09-17 06:55 UTC → 2026-09-17 07:45 UTC
Advertising
- Degraded performance2026-09-16 23:15 UTC → 2026-09-27 17:47 UTC
Connecting a new GitHub repository to Theme Studio
Setting up the GitHub connection for the first time does not complete at the moment. Stores that already have a connected repository are unaffected — their theme keeps deploying and syncing as usual.
- Degraded performance2026-09-16 22:27 UTC → 2026-09-22 02:07 UTC
Social account connection silently failing
Attempting to connect a social account on the accounts page appears to do nothing — the connection never completes and no error is shown.
- Degraded performance2026-09-16 22:14 UTC → 2026-09-16 22:15 UTC
Meta account linking silently fails on social accounts page
Customers who try to connect their Meta account are unable to complete the connection, with no error message shown to explain what went wrong.
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// system status
Honest by default.
This page cannot show green by default: when our measurement stops, every component reads “Not measured” instead of “Operational”.
Public incident history · No postmortems published yet